Returns

Returns and Exchanges

We accept returns, exchanges, and cancellations within 30 days of receipt. Items must be safely repackaged and returned unused, in their original condition. We are unable to process returns or exchanges for items not received by us. Return shipping costs are the responsibility of the buyer; unfortunately, we do not provide free returns at this time.

We DO NOT ACCEPT returns on custom jewelry, engraved items, sale products, or pierced earring styles due to hygiene reasons. Refunds and exchanges are typically processed within 10-14 working days.

Faulty Items

If you receive a defective item, please email us at hello@studioevo.com.au to arrange a return. We will repair, replace, or refund the item if it has a manufacturing fault. Return shipping costs for faulty items will be covered by Studio Evo.